Frequently Asked Questions

1. Changing Passwords

    1.1 Click "User Center" to enter the user account , click "Edit" button to modify the login password.

    1.2 Please enter old password,  and modify after setting new password.

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2.Retrieve Password

    2.1 Click "Forgot password" on the login page.

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    2.2 Use mobile phone number or email to authenticate.

        The verification of mobile phone number requires your registered mobile phone to receive the verification code, please make sure the mobile phone number is available.

        Your verification email  will receive an e-mail from Africamed. Please click on the link in the e-mail to reset the password.

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    2.3 Reset password,  password can be reset after submitting.

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3. Add a Bound Phone

    3.1Click on "User Center" and click on "Binding Mobile Phone" in the profile.

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    3.2 Verify the phone number, fill in the phone number, fill in the verification code received for authentication.

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